Abstract:
Bangladesh's efforts to protect consumers from unfair trade practices and advance fair market
conditions have gained momentum in recent years, especially with the passage of the Consumer
Rights Protection Act in 2009. With the responsibility of upholding consumer rights and resolving
complaints, the National Consumer Rights Protection Council (NCRPC) supports this structure.
Nonetheless, there are still several major issues, such as insufficient enforcement systems, a
general lack of knowledge about consumer rights, and the abundance of shoddy and fake goods
on the market. These problems not only erode customer trust but also make consumer protection
laws less effective overall. These issues have a complex effect that influences social justice, market
efficiency, and economic expansion.A thorough analysis shows that, despite significant progress
in increasing knowledge and strengthening regulatory frameworks, Bangladesh's consumer rights
protection potential is yet unrealized in the absence of more robust enforcement and increased
public education.This protection is based on the Consumer Rights Protection Act of 2009, which
seeks to empower customers by protecting their rights to information, safety, and remedy. Even
with the creation of regulatory organizations such as the National Consumer Rights Protection
Council (NCRPC), the efficacy of these laws is frequently hindered by a number of issues, such
as poor enforcement, low public knowledge, and the widespread problem of counterfeit goods.
These barriers impede fair competition and economic growth in addition to undermining customer
trust. Furthermore, safeguarding consumer rights has an impact that goes beyond personal well-
being; it also influences larger socioeconomic processes and advances social justice.
