Abstract:
The proposed digital Business Management System is designed to revolutionize the current analog system used by the organization, which requires significant physical labor and manpower. The new system is expected to enhance efficiency and optimize business processes by providing a user-friendly interface, customizable access levels for employees, advanced data security features, and robust backup capabilities. Key features of the new system encompass user log-in, admin log-in, add/delete/update information, and report generation, all tailored to meet the organization's unique needs. The User Requirements and Analysis of the Organization components will offer structure and guidance for the project, ensuring alignment with overall business strategy and objectives. The digital Business Management System will address the challenges faced with the existing analog system by automating repetitive tasks, improving financial management, integrating customer relationship management (CRM) capabilities, and streamlining human resources (HR) processes. This comprehensive approach will lead to a more organized and efficient workflow, enabling the organization to grow and adapt to changing business needs. In addition, the new system will help the organization seize new opportunities and leverage digital capabilities to test and pivot to new sources of growth. This may involve creating new business models, products, or services, or collaborating within a larger ecosystem to generate new sources of revenue. By measuring key performance indicators (KPIs) such as customer retention, engagement, and cross-selling opportunities, the organization can validate the success of the digital transformation. Furthermore, the digital Business Management System will play a pivotal role in areas like inventory, order and supply chain management, procurement, production, distribution, and fulfillment. Companies that integrate human resource management (HRMS), customer relationship management (CRM), and e-commerce capabilities into their system will experience even greater benefits. The system will also support the organization in ensuring consistent customer service standards across all digital channels and implementing cyber security measures to protect both the business and its virtual assets.