Corporate Ticket Management System (CTMS)

Abstract

Today’s corporate world is more focused on customer-centric organization and all business organizations try to make a win-win relationship with their customers and employees. Without customer satisfaction it is very difficult to be not only a profitable organization but also a great organization. Customer complaint monitoring and management is the big challenge of any organization. Here, the solutions we are preparing will be presented as a software named Corporate ticketing management System (CTMS) comes with the complete complaint management solution for any types of business organizations. In Bangladesh unfortunately most of the organization’s corporate management system is traditional. CTMS can overcome the barriers of traditional corporate management systems by easily accessing the customer information, complaints and resolution with internal or external teams. To be a successful Organization and to maintain the position customer satisfaction is fundamental. Many organization now has branch concept and maintaining global offices, so it is really a badly need to monitor and resolve the customer complaint along with internal support activities to all over the world. It’s very vital for any business or services that the information must be accurate and updated. But in manual system it is usually very difficult because it has large number of drawbacks. The programming language or front-end tool used here is HTML, CSS, Java-Script and the front-end tool used here is Python Django Framework. the database here is MySQL. Unified Modeling Language will be used to analyze current system procedures and problems’ requirements, design a logical solution to the problems, and then implement the result through programming language and database.