Protection of Consumer Rights in Bangladesh: in Quest of Effective Legal Framework

Abstract

The text discusses the importance of consumer rights as an integral part of human rights and highlights the lack of awareness among consumers in Bangladesh regarding their basic rights and obligations. It points out that there is no specific legal definition for consumer rights in the country and mentions the Consumer Right Protection Act 2009 as one of the first laws aimed at safeguarding consumer rights. The thesis explores existing laws in Bangladesh that protect consumer rights and examines the available redress mechanisms for aggrieved consumers. It also compares consumer protection mechanisms in developed countries and offers recommendations to policymakers, while identifying loopholes in the current law that may require amendment. The text acknowledges the significant number of consumers in Bangladesh and expresses concern about the frequent violation of consumer rights across various sectors. It suggests that while there are laws in place, they lack enforcement and solid implementation. The education and skills of consumers and sellers are seen as factors that impact the realization of consumer rights. The text notes that various organizations work to monitor human rights situations in the country, but there is a lack of enthusiasm for ensuring consumer rights, leading to insufficient attention being paid to this issue. In light of these observations, the text urges the government to take necessary steps to improve the state of consumer rights in Bangladesh.